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Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we use it.
Last Updated: February 2026
Our Commitment to Your Privacy
Team2Care is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We believe in clear communication and transparency, so we've written this policy in plain English without the legal jargon.
1. Information We Collect
We only collect personal information that's necessary to provide you with quality NDIS services. This includes:
Contact Details
Name, email, phone number, and address
NDIS Information
Participant number and plan details
Health Information
Disability and health details relevant to service delivery
Emergency Contacts
Contact information for emergencies
Service Preferences
Your goals, preferences, and support needs
Service Records
Documentation of services provided
2. How We Use Your Information
We use your personal information responsibly and only for the purposes you'd expect. Here's how:
Provide and Coordinate NDIS Services
Deliver the support you need and coordinate with other service providers involved in your care
Communicate With You
Keep you informed about your services, appointments, and any relevant updates
Process Payments and Service Records
Handle billing, claims, and coordinate with your funding arrangements
Comply With Legal Requirements
Meet our obligations under NDIS regulations and Australian law
Improve Our Services
Continuously enhance our quality of care and service delivery
3. How We Share Your Information
We take your privacy seriously. We only share your information when necessary and with your consent, or when required by law.
Your Information May Be Shared With:
- •The NDIA – for service reporting and compliance purposes
- •Other Service Providers – when coordinating your care (with your consent)
- •Emergency Services – when necessary to protect your health and safety
- •Legal and Regulatory Authorities – when required by Australian law
- •Your Nominated Representatives – such as family members or guardians you've authorised
Our Promise to You
We will never sell your personal information to third parties. We will never share your information for marketing purposes without your explicit consent.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, misuse, or loss. This includes maintaining appropriate technical and organisational safeguards in line with industry standards.
While we strive to keep your information secure, no system is completely risk-free. If you have any concerns about your privacy or data security, please contact us.
5. Your Privacy Rights
Under Australian privacy law, you have important rights regarding your personal information. Here's what you can do:
Access Your Information
You can request access to the personal information we hold about you. We'll provide this within 30 days.
Request Corrections
If any information we hold is inaccurate, incomplete, or out of date, you can ask us to correct it.
Withdraw Consent
You can withdraw consent for certain uses of your information, though this may affect our ability to provide some services.
Lodge a Complaint
If you believe we've breached your privacy, you can lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC).
Request Data Deletion
You can request deletion of your information, subject to our legal obligations to retain certain records.
Important: To exercise any of these rights, simply contact our privacy team using the details below. We'll respond promptly and help you through the process.
6. How Long We Keep Your Information
We only keep your personal information for as long as necessary to provide services and meet our legal obligations.
NDIS Requirements: Under NDIS regulations, we're required to retain service records for a minimum of 7 years after the last service is provided.
After this period, we securely destroy or de-identify information that's no longer needed, unless we're legally required to keep it longer.
7. Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through our website. The "Last Updated" date at the top of this page shows when the policy was last revised.
Questions About Your Privacy?
We're here to help. Contact our privacy team with any questions or concerns.
External Privacy Complaints
If you're not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
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